Ankit Verma

Ankit Verma is an experienced IT professional specializing in incident and problem management, currently serving as an Incident and Problem Management Specialist at AgreeYa Solutions since July 2022. Prior experience includes roles at NTT DATA Services as an IT Helpdesk Senior Associate and IT Helpdesk Associate, where responsibilities included diagnostics and technical support for end-users. Ankit also worked at HCL Technologies as a Senior Customer Service Representative and at Convergys as a Technical Support Associate, focusing on troubleshooting and issue resolution. Earlier career experience includes serving as an Assistant Manager at McDonald's, emphasizing operational excellence and customer service. Ankit holds a Bachelor of Science in Information Technology from Kuvempu University and a GNIM in Computer/Information Technology Administration and Management from NIIT.