Gabriela Santos

Gabriela Santos has a diverse work experience spanning several companies and roles. Gabriela is currently working at Agrotools as a Customer Service Manager (Chapter Leader), starting in February 2022. Prior to that, they worked at Colégio e Faculdade Batista Fluminense as a Technology Education Teacher from May 2015 to February 2022.

Before their role at the Batista Fluminense school, Gabriela worked at Indra as a Supervisor of Service Desk from May 2014 to February 2022. Gabriela'sresponsibilities included planning and executing actions to meet contractual indicators, implementing process improvements, managing projects, and participating in strategic planning. Gabriela was also involved in training new employees, implementing new tools, and conducting internal audits for certifications.

Gabriela's previous experience includes teaching positions at IPE - Instituto Politécnico de Ensino as a Computer Teacher from 2014 to 2016, Colégio Externato Campista as a Technology Education Teacher from 2011 to 2012, and FAETEC as an Informatics Teacher from 2004 to 2011.

Gabriela also has experience in the IT industry, having worked at CTIS Tecnologia as a Service Desk Supervisor and later as an IT Support Analyst from 2007 to 2014. Gabriela'sresponsibilities at CTIS Tecnologia included planning and executing actions to meet contractual indicators, managing teams, analyzing productivity, creating action plans, and implementing process improvements.

Additionally, Gabriela has previous experience as an Operator in the Control Room at HC - Sucroquímica from 2006 to 2008.

Throughout their career, Gabriela has demonstrated strong skills in project management, performance analysis, team management, process improvement, and training.

Gabriela Santos started their education journey in 2002 when they attended the IFF - Instituto Federal Fluminense and pursued a degree in Técnico de Desenvolvimento de Software, specializing in Tecnologia da Informação. Gabriela completed this program in 2004. From 2003 to 2005, Gabriela Santos continued their education at the IFF - Instituto Federal Fluminense and earned another degree, this time in Técnico de Manutenção de Computadores, with a focus on Tecnologia da Informação.

In 2017, Gabriela Santos enrolled at the Federal University of the State of Rio de Janeiro and pursued a Bachelor's degree in Educação, specifically in the field of Estudos Pedagógicos. Gabriela completed this program in 2021.

Gabriela Santos also pursued post-graduate studies at Faculdade UniBF. Gabriela completed a Pós-graduação Lato Sensu - MBA Executivo in Gestão Estratégica de Projetos, and a Pós-graduação Lato Sensu - Especialização in Pedagogia Empresarial com Ênfase em Gestão de Pessoas. The specific years of enrollment and completion for these programs are not provided.

Additionally, Gabriela Santos pursued further specialization in their field with certifications and courses. These include certifications in DPO & LGPD na Prática, Microsoft Security, Compliance, and Identity Fundamentals (SC-900), Fundamentos da Gestão da Qualidade, Gestão de Conflitos, Microsoft Azure Fundamentais (AZ-900), Visão Geral do Power BI, Gestão de Processos, ISO 27001: Construindo Políticas de Segurança da Informação, Base de Conhecimento para Help Desk e Service Desk, Lean Seis Sigma Yellow Belt, FUNDAMENTOS NA LEI GERAL DE PROTEÇÃO DE DADOS - LGPDF, Lean Seis Sigma White Belt, Microsoft Azure Fundamentals (AZ-900), Scrum Foundation Professional Certificate - SFPC, Visão Geral do ITIL4, Design Thinking - Práticas e Ferramentas para Gerar Inovação, Kanban COMPLETO de A a Z + 4 Cursos Extras (Scrum, Scrumban, GTD e Liderança de Alta Performance), Management 3.0, and OKR: Metodologia e Aplicação (COMPLETO). The specific years of completion for these certifications are also provided.