Dominic D'Souza

Dominic D'Souza has a diverse work experience spanning various roles and industries. Their most recent role was as the Associate Director of Technology at AGS Health, starting in October 2023. Before that, they were the Deputy Chief Manager of IT (Head Infrastructure) at Aditya Birla Capital from December 2021 to September 2023.

Prior to that, they worked at NTT DATA Services, where they held multiple positions including Account Service Delivery Manager, Delivery Senior Specialist, and Service Delivery Specialist. Dominic was responsible for IT service delivery management, incident/problem/change management, service/process improvements, and project transition.

Dominic also has experience at MeritGroup as a Senior Data Researcher, where they managed strategic decisions and IT solutions related to projects. At GENPACT, they worked as a Process Development Engineer, analyzing and reporting incident trends and providing troubleshooting support.

Earlier in their career, they worked as a Software Engineer at Sutherland Global Services, a Sound Engineer at Watchtower, a Technical Support Manager at Dell, a Subject Matter Expert at Sitel, and a Customer Service Supervisor at Softlogic Systems.

Overall, Dominic has demonstrated expertise in technology, IT service delivery, incident management, problem-solving, and customer support throughout their career.

Dominic D'Souza obtained a Bachelor's degree in Computer Programming, Specific Applications from Kalinga University, Raipur between 2006 and 2009. Dominic also studied Computer/Information Technology Administration and Management at the University of Madras, where the specific dates of their education were not provided.