Pratap Bir

Pratap Bir is an experienced Delivery Manager at AHEAD, specializing in end-user support and operations management. With a career spanning over 15 years, Pratap has held key roles in major organizations, including a position as Major Incident Manager at MAERSK, where responsibilities included driving incident resolution and documenting critical actions. Prior experience as Incident and Problem Manager at Paytm involved establishing management processes and improving metric tracking. Pratap's tenure at Oracle featured significant roles in network operations and incident management, ensuring service quality and developing successful client retention strategies. Educational qualifications include a BSc in Computer Science from Deshbandhu College.