Ricky Bradley, MNCM, is a seasoned IT professional with a comprehensive background in network and end-user services. Currently serving as a Sr. Analyst for AHEAD since February 2024, Ricky specializes in remote assistance for client devices and virtual machines, managing configurations and updates for Microsoft O365, Azure, and AWS. Prior experience includes roles as a Service Desk Analyst at CDI LLC, where network performance was monitored and multi-vendor device configurations were managed, and as a Network Repair Technician III at Windstream Enterprise, providing Tier 3 support for TCP/IP networks. Previous positions at Verizon Wireless involved performance monitoring and technical support for telecommunications networks, alongside customer service roles in the healthcare sector. Educational credentials include a Master of Network Communication Management from DeVry University and a Bachelor of Arts in Communications Technologies from Temple University.
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