Vicki Burchfield

Vicki Burchfield is an experienced Service Delivery Specialist at Ahold Delhaize since February 2021, specializing in project planning and managing escalated service requests through tools such as Service Now and Microsoft Teams. Prior to this role, Vicki worked at Dollar Tree Corporation as a Service Delivery Specialist and Service Delivery Manager for GSO Tech Collaboration, focusing on the Accruent Store Lifecycle Management software. Vicki also holds extensive experience from Barclays as an Identity and Access Management Analyst, responsible for user access administration, and from Bank of America as an Information Security Analyst II, managing user access requests and problem tickets. Educational background includes studies at Wilmington University and Millersville University of Pennsylvania.