Peta Taylor

Head Of CX & Service Design at AIA Australia

Peta Taylor has a diverse professional background with extensive experience in customer experience, digital design, and marketing. Peta has held various leadership roles in notable companies such as AIA Australia and Latitude Financial Services, where Peta focused on customer-centric strategies, UX design, and driving cultural change towards customer centricity. Peta's expertise in digital strategy, customer journey mapping, and experience design has been valuable in enhancing user experiences and optimizing business outcomes. With a Bachelor's degree in Marketing Communication & PR from Monash University, Peta has a strong foundation in marketing and communication strategies.

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