AIA Group
Alicia Kok is an experienced insurance professional with a career spanning over 18 years. Currently serving as Claims Senior Manager at AIA Shared Services Malaysia since March 2009, Alicia manages a team responsible for processing life and group insurance health and accident claims while achieving service level agreements and quality targets. Previously, Alicia held the position of Claims Manager at HSBC Global Resourcing, overseeing life insurance claims for Takaful products, and served as Assistant Manager at Prudential Services Asia, where management of health and accident insurance claims was a key responsibility. Alicia holds a Bachelor of Economics in Accounting and Finance from The University of Manchester and completed A Levels at Sunway College.
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AIA Group
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AIA Group is an investment holding company principally engaged in the provision of life insurance. The products and services mainly include life insurance, accident and health insurance and savings plans, as well as employee benefits, credit insurance and pension services to corporate clients. The Company operates through eight business segments: Hong Kong, Thailand, Singapore, Malaysia, China, Korea, Other Markets and Group Corporate Centre. Other Markets segment includes the operations in Australia, Indonesia, New Zealand, the Philippines, Sri Lanka, Taiwan, Vietnam and India.