AIA Malaysia
Zippo Tan is an experienced professional in operations transformation and digital solutions, currently serving as the Director of Operations Transformation & Technology at AIA Malaysia since March 2016. In this role, Zippo leads initiatives aimed at enhancing efficiency, increasing new business capture rates, and improving customer satisfaction. Additionally, Zippo has a strong background in digital transformation, having previously held the position of Director of Digital Solutions at AIA Malaysia, where responsibilities included overseeing business process optimization across various sectors. Prior roles include Business Development Director at KKBOX Inc., Segment Marketing Manager at Maxis Berhad, and various positions in product management and marketing across other telecommunications and media companies. Zippo's educational background includes a Bachelor and Diploma in Graphic Design from Auckland University of Technology and Limkokwing University of Creative Technology, respectively.
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AIA Malaysia
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AIA Malaysia is part of AIA Group, the largest independent publicly listed pan-Asian life insurance group. Together, AIA Bhd., AIA PUBLIC Takaful Bhd., AIA General Berhad and AIA Pension and Asset Management Sdn. Bhd. have been serving Malaysians for over seven decades. As one of the country’s leading insurance and takaful providers, we offer a wide range of innovative as well as comprehensive conventional and shariah-compliant solutions spanning Life and Health, Family Takaful, Employee Benefits, Motor, Personal Accident, Mortgage, Commercial Insurance and Retirement schemes that meet our customers’ health, wealth and protection needs at every life stage. Through our nationwide service centre network, a well-trained team of more than 2,600 employees, as well as a dedicated and diverse distribution footprint that comprises 20,500 strong Life Planner force, exclusive bank partners, corporate sales team and brokers, we remain committed to partnering our 4.7 million customers throughout their health and wealth journey. AIA Malaysia strives to make a significant and positive impact for our customers and communities, a commitment further reinforced by our Purpose to help millions of people understand and manage their health, wealth and long-term savings and protection needs, ultimately living Healthier, Longer, Better Lives.