Michael Dettmann

Michael Dettmann has over 17 years of experience in contact center management and solutions within the cruise industry. Currently serving as Senior Manager of Contact Center Applications at AIDA Cruises since January 2018, responsibilities include overseeing application development and integration. Previous roles include Manager of Contact Center Solutions at both Carnival Corporation and Costa Crociere, as well as various managerial positions related to contact center solutions at AIDA Cruises and AIDA Kundencenter GmbH. Michael Dettmann possesses a solid background in systems management and support, contributing to the efficient operation of customer service and contact center applications throughout a progressive career.