Yannick Fiedler

Yannick Fiedler serves as the Senior Manager Onboard Communication at AIDA Cruises, with a tenure beginning in 2000. Responsibilities include overseeing digital and analog communication experiences on board the AIDA fleet, focusing on innovative and measurable communication to enhance service and guest experiences. Yannick has led numerous projects, such as developing a service-oriented signage concept, implementing a digital travel planning system, and establishing multimedia content management. Additionally, Yannick has held various managerial positions within AIDA, including Senior Manager Guest & Administration Services and Senior Manager Service Culture & Standards, contributing to operational excellence and guest satisfaction through service improvement initiatives. With a foundation in hospitality education, including a Betriebswirt degree, Yannick has extensive experience in training, human resources development, and crisis communication management.