Joan M. is a seasoned Business Systems Analyst with extensive experience across various roles and companies, currently serving as a Senior Business Systems Analyst at AIG since August 2020, where responsibilities include supporting key clients such as Dell and Staples while using Agile methodologies. Prior experience includes a role as a Technical Business Analyst at Bradford & Galt, contributing to the PayCenter Product team, and a significant tenure at ADP as a Senior Business Analyst, leading complex projects and serving as a subject matter expert. Joan M. has also held positions in application consulting, software analysis, and systems engineering across multiple organizations, complemented by a Bachelor of Arts and Science in Management with a concentration in Computer Information Systems from the University of Louisville and an Associate of Arts and Sciences in Data Processing from Jefferson Community College.
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