Roberto Balderas has extensive experience in the financial and telecommunications sectors, currently serving as Subdirector Soporte Operativo Centro de Contacto at AFIRME Grupo Financiero since October 2008. Responsibilities include the implementation of technological projects to enhance contact center operations and management of applications used within the center. Prior roles at AFIRME encompass overseeing the contact center's personnel and managing a specialized team responsible for KPI creation and quality monitoring. Roberto's earlier experience includes a role as Predictive Dialer Manager at AIG and a position as Work Force Management & Traffic Controller at Teleperformance Mexico. Roberto has advanced education, holding a Master's degree in Information Technology from Universidad Tecmilenio and additional diplomas in managerial skills and corporate finance.
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