Ubiquity’s Relationship-based Outsourcing pioneers next-gen CX for disruptors and innovators, driving customer satisfaction up, costs to serve down, and increasing customer lifetime value. Ubiquity offers live customer experience management services, IVR technology and optimization, fraud investigation, ID verification, and dispute and chargeback management. Headquartered in New York City, the company has delivery locations on four continents.

Outsourcing

Ubiquity

Ubiquity's headquarters in New York, NY, United States

Matt Nyren

Sagar Rajgopal

Matt Agronin

Clive Jefferies

Matt Frandsen

Corey Besaw

Maria Fe Cruz

Brad Levy

John Goodale

Tanya Clark

Ron Fetzer

Ray Iglesias

Jason Kustka

Jonathan Weiner

This department handles inquiries, issues, and communications with customers to ensure satisfaction and resolution.

Customer Support

The Customer Support & Operations team at Ubiquity is dedicated to delivering exceptional customer experiences by managing relationships and ensuring seamless service delivery. They handle customer inquiries, provide training for onboarding, and maintain quality assurance standards while optimizing operational processes. This team also plays a key role in talent acquisition, ensuring that the right individuals are brought on board to support Ubiquity's mission of enhancing customer satisfaction and driving value for clients.

Customer Support & Operations

This department oversees and manages day-to-day operational activities to ensure efficiency and effectiveness in processes.

Operations Division

The Data Analytics & Engineering team at Ubiquity focuses on transforming vast data into actionable insights that enhance customer experience and operational efficiency. They utilize advanced analytics, machine learning, and real-time data reporting to identify trends and risks, optimize processes, and drive strategic decision-making across the organization. Their expertise supports Ubiquity's mission to improve customer satisfaction while reducing costs and increasing customer lifetime value.

Data Analytics & Engineering

This department focuses on sourcing, recruiting, and onboarding top talent to meet the organization's staffing needs.

Talent Acquisition

This department focuses on optimizing workforce resources and ensuring effective management of workforce-related data and analytics.

Ubiquity

Org chart

Board & advisors

Teams

Customer Support

Customer Support & Operations

Operations Division

Data Analytics & Engineering

Talent Acquisition

Workforce Management

Offices

Ubiquity

Org chart

Board & advisors

Teams

Customer Support

Customer Support & Operations

Operations Division

Data Analytics & Engineering

Talent Acquisition

Workforce Management

Offices

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