Brenda Gonzalez

Brenda Gonzalez has extensive experience in the healthcare industry, holding multiple roles since June 2005 at both Optum and AIM Healthcare. At Optum, Brenda serves as the Recovery Resolution Team Lead and also as a Senior Recovery Resolution Analyst, showcasing leadership and analytical skills. At AIM Healthcare, Brenda works as a Client Account Specialist, managing client relations and overseeing invoicing for credit balance refunds, while also serving as the primary contact for major clients Aetna and Cigna. Earlier experience includes a position as a Systems Access Associate, where Brenda handled calls and email requests from field employees and navigated client systems to retrieve information. Brenda holds a degree from Tennessee State University.