Lalitha Venkataraman

Lalitha Venkataraman is a seasoned professional with extensive experience in customer relations and management within the airline and education sectors. Currently, as a Senior Associate in Non-Voice Email at Air India Limited since November 2024, Lalitha previously held the position of Senior Executive in Customer Relations at Vistara - TATA SIA Airlines Ltd., where responsibilities included dispute resolution and inter-department coordination. Prior roles include Manager of Customer Success at Freadom, focusing on sales growth and customer relationship management, as well as freelance graphic design and content writing. Lalitha's career began in customer service with SilkAir, where skills in airline operations were developed, complemented by a solid educational background in Visual Communication and Public Relations from Dr. G R Damodaran College of Science.