Rajesh Dogra serves as the Chief Customer Experience Officer and Global Head of Airport Operations at Air India Limited since August 2022, focusing on enhancing customer centricity and airport efficiency. Prior to this role, Rajesh held significant positions at Tata Consultancy Services from November 2005 to August 2022, including Global Program Director for the Passport Seva Program and Principal Consultant overseeing All India Operations. Rajesh also led business operations for the MCA21 project, a pivotal eGovernance initiative in partnership with the Government of India. Earlier experience includes serving as Regional Head for North India at Stock Holding Corporation of India Limited, managing trade settlements and operations. Academic credentials include an MBA in Finance from SVKM's Narsee Monjee Institute of Management Studies, a Bachelor's degree in Economics from Hans Raj College, and advanced training from prestigious institutions such as IIM Ahmedabad and INSEAD.
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