Shruti Jain

Shruti Jain is an accomplished professional in communications and content creation, currently serving as Lead - CX Communications at Air India Limited since March 2023, where Shruti received the ‘High Flyer’ award in November 2024 for exemplary leadership in customer experience communications. Prior to this role, Shruti worked at Microsoft as MC - Customer Advocacy from March 2021 to March 2023, and as a Content Specialist at Kaizzen from November 2019 to March 2021. Experience also includes positions as Content Architect at Yorke Communications and Sr. Content Writer at Holostik and Grassroots Academy - India. Shruti's career began at Surecom Media as a Features Writer and NBM&CW as an Assistant Editor. Educational qualifications include a Master's degree in Life Sciences from Jamia Hamdard and a Bachelor's degree in Life Sciences from Gargi College, Delhi.