Ma. Monica Sioco

Ma. Monica Sioco has a diverse work experience across several customer service roles. Ma. Monica started their career in 2008 as a Customer Service Representative at TeleTech Philippines and worked there until 2010. From 2010 to 2015, they worked as a Customer Services Specialist at Convergys. After that, they joined Sykes Enterprises, Incorporated as a Team Manager from 2016 to 2020. Ma. Monica then worked at PayPal as a Customer Solutions Teammate from 2020 to 2023. Currently, they are employed as a Support Specialist at Airbase starting from 2023.

Ma. Monica Sioco completed their Bachelor of Science in Nursing - Undergraduate degree at Lipa City Colleges from 2004 to 2008, specializing in Health Science Education. In addition, they obtained various certifications related to personal and professional development from LinkedIn in April and May 2020. These certifications include "Discovering Your Strengths," "Communication Foundations," "Creating Great First Impressions," "Creating Your Personal Brand," "Creating a Positive Customer Experience," "Cultivating Cultural Competence and Inclusion," "Customer Service Foundations," "Customer Service: Creating Customer Value," "Delivering Bad News to a Customer," "Developing Your Emotional Intelligence," "Having Difficult Conversations," "Humble Leadership: The Power of Relationships, Openness, and Trust (getAbstract Summary)," "Leading Yourself," "Learning to Be Approachable," "Strategic Thinking," "Successful Goal Setting," and "The Six Morning Habits of High Performers."