Beth O'Connor is a Certified Six Sigma Master Black Belt and an innovative practitioner with extensive experience in customer experience improvement and quality management. They have held leadership positions, including the Head of the Global Payments Operational Excellence Team at eBay and Quality Director at Assurant Global Home, where they developed and implemented quality strategies and processes that significantly enhanced customer satisfaction. Beth has directed projects that led to substantial cost savings and improved operational efficiencies across multiple organizations. Currently, they serve as the Manager of Business Process Improvement for Community Support at Airbnb, focusing on enhancing customer experiences through process optimization and automation. Beth holds a BA in Psychology from Texas Tech University and an MA in Industrial/Organizational Psychology from Louisiana Tech University.
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