David O'Malley is an experienced support content specialist currently managing a team at Airbnb focused on the intersection of support content and AI. Prior to this role, David worked at Paddy Power, developing internal knowledgebase systems and training content for customer experience teams. David’s career includes a significant tenure at Paddy Power Betfair, where they managed content for customer-facing knowledgebases and collaborated with cross-functional teams on product development. David holds a Bachelor of Arts in Journalism from Dublin City University, completed in 2011.
This person is not in the org chart
This person is not in any teams
This person is not in any offices