James W. is a Product and Technology Leader currently serving as the Platform Lead for Support Products at Airbnb, where they manage a product team focused on enhancing customer service. Previously, James held various roles at Apple, including Global Support Programs iLog Program Manager and Senior Manager of AppleCare Contact Channel Strategic Programs and Systems. Their extensive experience spans project management, IT development, and sales, highlighted by their ability to drive projects and manage strategy effectively. James earned a degree in Electrical Engineering from Oklahoma State University, building a foundation that supports their diverse skill set.
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