John Pabbathi is an accomplished professional with extensive experience in contact center operations and technology consulting. Currently a Genesys Support CCS Team Member at Airbnb since January 2017, John has played a crucial role in delivering exceptional service in a Genesys environment, managing over 500,000 weekly calls and ensuring platform resilience for a global user base. John's background includes senior roles at mokSa Technologies as a Sr. Principal Consultant and technical support positions at Genesys. Previous experience also encompasses technical consultancy at ProtoCall One, technology analysis at Infosys Technologies Ltd, and IVR analysis at Verizon. John holds a BE in Computer Science Engineering from Karunya Institute of Technology and Sciences.
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