Stewart Lyons is a seasoned professional with extensive experience in workforce management and data analysis. Currently serving as a Senior Workforce Planning Analyst at Airbnb since May 2021, Stewart previously held the position of Manager WFM and Scheduling Analyst at Wayfair from November 2018 to May 2021. Prior roles include a Dialler and Data Manager at Aviva, Cloud Support Associate at SAP, and Scheduling Analyst at PayPal, where responsibilities included managing schedules for over 300 agents and producing performance reports. Stewart began the career as a Dialer Specialist at GE Money and Pepper Financial Services Group, focusing on optimizing dialing software for inbound and outbound campaigns. Educational credentials include a Graduate Diploma in Computer Science from the University of Limerick and a Bachelor's degree in Sculpture from Crawford College of Art & Design.
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