Dave Kelly is a Technical Support Manager at Airbyte, leveraging over 21 years of experience in leading technical support teams across notable companies including Proofpoint, Scalix, and Hewlett-Packard. They have excelled in code-level debugging and resolving complex software issues for major enterprise clients, significantly improving customer satisfaction scores from 60% to 97%. Previously, as the Director of Worldwide Support at Proofpoint, Dave oversaw global technical support operations and guided teams through challenging client escalations. They hold a Bachelor of Science in Computer Science from the University of Portsmouth and are known for their organizational skills and creative problem-solving abilities.
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