Claude Going currently serves as a Frontline Support specialist at Aircall, focusing on creating IVR systems, troubleshooting networking issues, and guiding users through analytics tools. Previous experience includes roles at Townsquare Interactive, where enhancements to hosted sites were performed, and LiveControl, managing streaming software and hardware. At Ingram Micro, Claude consulted on Cisco network deployments and refresh projects, while earlier tenure at InMotion Hosting involved technical support for WordPress-related issues. Claude has also worked as a freelance photographer and held senior-level customer service roles at OpenTable, leading teams and resolving escalated cases. Proficient in various tools such as Cisco CCW, Zendesk, and Microsoft 360, Claude's diverse background encompasses both technical expertise and customer service excellence.
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