Juan Parra

Juan Parra is a seasoned professional with extensive experience in customer success and marketing, currently serving as a Confirmed Implementation Specialist at Aircall since September 2020. Responsibilities include managing implementation processes for new customers across various regions, ensuring a strong understanding of customer needs, and enhancing the customer experience. Previously, Juan held roles such as Associate Customer Success Manager and Field Marketing Specialist at Aircall, where efforts focused on customer portfolio expansion and integrated marketing campaigns. Earlier experience includes positions at Diageo as an Assistant Brand Manager, Nielsen as a Junior Consultant in Pricing and Promotions, and The Clorox Company in Sales Administration. Juan holds a Master of Science in Digital Marketing & CRM from IÉSEG School of Management and a Bachelor's degree in Marketing from Tecnológico de Monterrey, alongside an international exchange program at Copenhagen Business School.