Edward Jones, ITILv3

Edward Jones has extensive work experience in the IT field, with their most recent role being a Senior Information Technology Analyst at Aireon LLC since January 2022. Prior to this, they worked as a Senior Help Desk Analyst at Intelsat from March 2019 to January 2022, where they provided support for computer-related issues and requests. Edward also repaired hardware issues, analyzed application problems, and performed various other tasks. Before that, Edward worked as a Site Support Technician Remote at Leidos from December 2014 to September 2015, where they demonstrated the ability to diagnose and fix IT issues. Edward also held the position of Desktop Support Analyst at JDSU from March 2014 to August 2014, where they maintained and resolved PC problems. Edward gained experience as a Help Desk & Technical Support Technician 3 at the U.S. Department of Energy from June 2013 to March 2014, providing assistance with computer-related issues and documenting trouble tickets. Prior to this, they worked as a Senior Desk Side Support Technician at Taycom from December 2012 to June 2013, assisting with application issues and project implementations. Edward also held the role of Help Desk Analyst, Supervisor at Greater Baltimore Medical Center from July 2012 to December 2012, where they acted as a technical liaison, led upgrade and hardware refresh projects, and maintained the Heat Auto-Tasks. Lastly, they worked as a Help Desk Analyst, Desktop at Greater Baltimore Medical Center from May 2009 to July 2012, providing technical support and troubleshooting for computer users.

Edward Jones attended Bowie State University from 2001 to 2009, where they pursued a degree in Computer Tech with a focus on Network/System Administration. Following this, from 2011 to 2014, Jones enrolled at the University of Maryland Global Campus, where they obtained a degree in Computer Management Info Tech, specializing in IT. In addition to their educational background, Jones obtained the ITIL Foundation Certificate in IT Service Management v3 from PEOPLECERT in October of 2017.