Gregory Haines

Gregory Haines serves as the Director of Service Assurance at AireSpring since December 2018, overseeing 24/7 repair call centers and managing repair issues for Retail and Platinum customers while maintaining overtime budgets and coordinating with various departments to minimize customer credits. Prior to this role, Gregory held multiple positions at TPx Communications, including Manager of Channel Partner Provisioning and Senior Director of HPBx-UCx Migration, where significant cost savings and efficiency improvements were achieved. Gregory also served as Senior Director of Managed Services and Helpdesk and Senior Director at TelePacific Communications, focusing on customer performance analysis and comprehensive repair operations management. Early career involvement includes leadership roles at TCG Dallas, building a solid foundation in field operations and network technical support.