Jennifer W.

Jennifer W. has a diverse work experience spanning various industries. Jennifer started their career in the travel industry, working as a Travel Agent for TUI and later for Celebrity Cruises, Inc. During their time as a Travel Agent, they were responsible for booking accommodation, transportation, hotels, tours, and cruises for clients.

Jennifer then transitioned to the cruise industry, where they took on roles as a Port Lecturer and a Shore Excursions Manager for Royal Caribbean Cruises Ltd. and Celebrity Cruises, Inc. As a Port Lecturer, they created live presentations and videos providing historical, port, and sightseeing information in multiple languages. Jennifer also assisted the international ambassador and carried out administrative responsibilities. In their role as a Shore Excursions Manager, they managed the day-to-day operations, collaborated with tour operators, and oversaw various aspects such as crowd management and customer service.

Jennifer also gained experience in the startup sector, working as a Customer Retention Manager for GoStudent. In this role, they were part of a new department focused on customer retention, where they developed protocols and guidelines and ensured customer satisfaction.

Furthermore, Jennifer has experience in the animal care industry, having worked as an Animal Care Associate for the Tierschutzverein für Tirol 1881. Jennifer'sresponsibilities included taking care of dogs in an animal rescue shelter, assisting with vet visits, and performing administrative and cleaning duties.

Most recently, Jennifer held the position of Head of Customer Service for Keyone, where they were responsible for guest relations, host service, and customer success management. Jennifer handled communication for over 200 clients and managed issues related to accounting, client complaints, platform modifications, and improvements.

Overall, Jennifer has a strong background in customer service, operations management, and team leadership across different sectors, including travel, cruise, startup, and animal care.

Jennifer W. began their education at Dr. Fritz Prior Fremdsprachenhauptschule, where they studied Italian & English from 2000 to 2004. Jennifer then attended Bundeshandelsakademie/Business Akademie Hall in Tirol from 2004 to 2009, focusing on Multimedia & Marketing. Jennifer pursued further education at Berufsschule für Handel und Reisen / Trade School for trade and travel from 2010 to 2012, specializing in Tourism and Travel Services Management.

In 2021, Jennifer enrolled at Delst Gmbh Deutsches E-learning Institute, where they obtained a degree in Social Media Manager within the field of Marketing/Marketing Management, General, which was completed in 2022. Additionally, Jennifer obtained various certifications throughout their career, including Animal Rescue Helper and First Aid for Animals from Österreichische Tierrettung in 2022, Leadership bootcamp from Celebrity Cruises, Inc. in 2021, and Care Team Associate from Royal Caribbean Group in 2015. Jennifer also earned certifications in ALPS Leadership – Advanced Leadership Performance, Destinations Specialist for Southern Europe, and The Complete Digital Marketing Course from various institutions.