Vanessa Balent has a robust background in operational management and customer support within the travel and hospitality industries. Currently serving as the Operational Readiness Manager at AirPlus International since December 2016, Vanessa has held multiple roles including Project Advisor, SME Business Coordinator, and Customer Assistance/Sales Support. Prior experience includes the role of Convention Sales Coordinator at Starwood Hotels & Resorts Worldwide, Inc. from April 2016 to November 2016, and Travel Counselor at American Express from August 2012 to December 2015. Vanessa holds a degree in Tourismuskauffrau with a specialization in Travel and Lifestyle Services from American Express International, Inc., completed between 2012 and 2015.
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