Palas Sarmah possesses extensive experience in customer service and management across various industries. Key roles held include Business Manager and Chief Manager of Customer Experience at Airtel Payments Bank, Head of Contact Center at EbixCash Global Services Pvt Ltd, Senior Manager of Customer Service at TVS Credit Services Ltd., and Manager of Customer Service and Global Response & CRM at Zee Entertainment Enterprises Limited. Additionally, Palas served as Deputy Manager of Customer Service, Service Assurance & Quality at Aircel. Academic qualifications include a Master of Business Administration in Business from Sikkim Manipal University and a Bachelor's degree in Economics from Gauhati University.
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