Nilesh Desai

Nilesh Desai has extensive experience in operations management, currently serving as Operations Manager at AIS InfoSource since December 2021. Prior to this role, Nilesh held similar positions at CONCENTRIX SERVICES INDIA PRIVATE LIMITED and DigiCall Teleservices Pvt. Ltd. Additionally, Nilesh has expertise as Deputy Manager at Wipro Limited and in various management roles at Kochar Infotech and Aditya Birla Minacs. Educationally, Nilesh obtained a Bachelor of Arts in Gujarati from Maharaja Krishnakumarsinhji Bhavnagar University between 2005 and 2007. Nilesh has a proven track record of managing teams, focusing on performance metrics such as ICF, Quality, AHT, FCR, Shrinkage, and Attrition.