Haifa Ahmad

Haifa Ahmad has a diverse work experience spanning various roles and industries. Haifa currently holds the position of Customer Service and Retail Experience Director at AJEX ايجكس, where they are responsible for building strong relationships with customers, managing the customer service team, and ensuring compliance with regulatory requirements. Prior to this, Haifa was the Head of Customer Service at iMile Delivery and held the role of Associate Director at Contact Center Company. Haifa also worked at Aramex for several years in different roles including National contact center manager, Team Supervisor, Team Leader, Training Coordinator, and Customer Service Executive. Additionally, Haifa has experience as an Assistant Secretary at Amara Corporation and as an English Teacher at Al-Majal International School.

Haifa Ahmad obtained their Master's degree in English Language and Literature from King AbdulAziz University in 2007. In addition, they have obtained various certifications in fields such as high performance management techniques, importation and exportation operations management, cybersecurity, customer service, effective communication skills, executive secretary and office management, logistics and supply chain training, project management professional (PMP), and total quality management (TQM). The institutions from where they obtained these certifications include COPC Inc., Exclusive Technology Training Center, JEDDAH INT’L HIGHER TRAINING INST, and AFAQ Educational Services.