Gavin Bromfield is a seasoned IT Service Management professional with over two decades of experience in architecting and implementing ITIL-based solutions. As the Managing Partner at AJUVO since June 2015, Gavin leads strategic initiatives in ITSM. Prior to this, roles included Senior ITSM Consultant at Cognizant Technology Solutions from September 2009 to June 2015, where responsibilities involved comprehensive assessments and tool configurations following ITIL best practices. Gavin's earlier experience includes significant contributions as a Senior ITSM Consultant at Pepperweed, and a Group ITSM Consultant at Denel Dynamics, where expertise spanned IT security strategy, web application development, and systems engineering. Early career experience encompasses roles as an Analyst Programmer at Dac Systems and an Electrical Engineer at Penbro Kelnick, focusing on the development and qualification of technical solutions.