Ruya Sert

Ruya Sert currently serves as the Head of Digital Channels at Ak Yatırım Menkul Değerler A.Ş. since April 2024 and has been a Student Mentor at İTÜ Mezunları Derneği since June 2019. Prior to these roles, Ruya Sert spent over a decade at Turkcell, progressing through various positions including Digital Channels Experience Manager and Lead Customer Experience Manager, where responsibilities included the transformation of digital customer experiences, management of strategic financial products, and coordination of cross-functional teams to enhance customer service models. Earlier career positions include Senior Business Analyst roles at Türkiye İş Bankası and Deutsche Bank, focusing on new product development and functional business analysis. Ruya Sert holds a Bachelor of Science in Mathematics Engineering and an undergraduate minor in Electrical and Electronics Engineering from Istanbul Technical University.