Cesar Roque

Cesar Roque is a Senior Product Support Engineer specializing in Media Delivery at Akamai Technologies since September 2013, with previous roles including Senior Technical Support Engineer and Technical Support Engineer II, where responsibilities included resolving complex technical issues related to digital media delivery and mentoring new hires. Prior to Akamai, Cesar worked as a Cisco TAC Technical Support Engineer, providing technical support for various networking devices and serving as a trainer for new staff. Additional experience includes roles at Hewlett-Packard and ICE, supporting various hardware and IT systems. Cesar holds a degree in System Engineering from Universidad Internacional de las Américas and has completed multiple certifications including ITIL Foundation, CCNA, and CCNP.