Ilia Chernov

Ilia Chernov is a Senior Director of Customer Success and Customer Support at Akamai Technologies, where responsibilities include enhancing customer retention, growth, and satisfaction. Previously, Ilia served as the Director of Global Customer Success and Support for Akamai Guardicore Segmentation and held various leadership roles at Guardicore, including AVP Global Customer Success and Support and Global Head of Customer Success, overseeing a global team. Prior experience includes positions at ECI Telecom as SDN and NFV Technical Presales Group Manager and Tier 3 Pre-sale/Post-sale Engineering Team Manager, as well as Technical Engineering Expert in the Israel Defense Forces. Ilia holds a Bachelor of Business Administration from The Open University and Cisco CCNA certification.