Ramona Shetty

Ramona Shetty is an experienced professional in the aviation and customer service sectors, currently serving as Senior Manager of Inflight Services Training at Akasa Air since August 2022. Prior to this role, Ramona held positions including Employee Success Manager at Apisero Inc., and Student Experience/Grievance Manager at upGrad. Ramona's extensive background includes serving as Assistant Manager of Customer and Cabin Crew Training at SpiceJet Limited and various roles at Jet Airways, including Training Executive and Part-Time Cabin Services Instructor. Ramona began a career in customer service as an Insurance Executive and Speech Coach at Prudential Process Management Services India Pvt. Ltd. Ramona’s diverse experience showcases a strong commitment to training and enhancing customer and employee experiences.