Zeynep Orman Özdemirel

Zeynep Orman Özdemirel has extensive work experience in various roles. Zeynep is currently working as the Strategy and Transformation EVP at Akbank AG since 2023. Prior to that, they worked at Akbank from 2007 to 2023, holding positions such as Customer Experience and Service Design SVP, Strategy Vice President, and Strategy Manager. At Akbank, they were responsible for managing a team of 120 employees and overseeing customer experience management, design studio, service design and process development, customer satisfaction, and change management. Zeynep also played a key role in designing new and existing services and processes with a digital, paperless, and simple approach across all channels. Moreover, they developed and expanded Robotic Process Automation (RPA) solutions across the bank. Before joining Akbank, Zeynep worked as a Business Development Specialist at Borusan Lojistik and as a Research and Teaching Assistant at Koç University.

Zeynep Orman Özdemirel's education history is as follows:

1. Bachelor of Science (B.Sc.) in Industrial Engineering

- Marmara University

- Start Year: 1998

- End Year: 2003

2. Master of Science (M.Sc.) in Industrial Engineering

- Koç University

- Start Year: 2003

- End Year: 2005

Zeynep Orman Özdemirel has also obtained the following additional certifications:

1. Gemba Kaizen: A Commonsense Approach to Continuous Improvement (Blinkist Summary)

- LinkedIn

- Obtained Month: December

- Obtained Year: 2021

2. Judge at the International Customer Awards

- Awards International

- Obtained Month: November

- Obtained Year: 2021

3. Creating a Communications Strategy

- LinkedIn

- Obtained Month: October

- Obtained Year: 2021

4. Design Thinking in 3 Steps

- Designit

- Obtained Month: October

- Obtained Year: 2021

5. Strategic Partnerships: Ecosystems and Platforms

- LinkedIn

- Obtained Month: October

- Obtained Year: 2021

6. Customer Experience: Journey Mapping

- LinkedIn

- Obtained Month: September

- Obtained Year: 2021

7. Design Thinking at Work (getAbstract Summary)

- LinkedIn

- Obtained Month: September

- Obtained Year: 2021

8. Guy Kawasaki on Entrepreneurship

- LinkedIn

- Obtained Month: September

- Obtained Year: 2021

9. Humble Inquiry: The Gentle Art of Asking Instead of Telling (getAbstract Summary)

- LinkedIn

- Obtained Month: September

- Obtained Year: 2021

10. Leading with a Heavy Heart

- LinkedIn

- Obtained Month: September

- Obtained Year: 2021

11. Mentorship, Sponsorship, and Lifting Others as You Climb

- LinkedIn

- Obtained Month: September

- Obtained Year: 2021

12. The Coaching Habit (getAbstract Summary)

- LinkedIn

- Obtained Month: September

- Obtained Year: 2021

13. The Long-Distance Leader (getAbstract Summary)

- LinkedIn

- Obtained Month: September

- Obtained Year: 2021

14. Judge at the UK Business Awards

- Awards International

- Obtained Month: July

- Obtained Year: 2021

15. Humble Leadership: The Power of Relationships, Openness, and Trust (getAbstract Summary)

- LinkedIn

- Obtained Month: April

- Obtained Year: 2021

16. Zero Gravity Program, Innovation, Entrepreneurship & Disruption

- Related & Co.

- Obtained Month: March

- Obtained Year: 2021

17. Getting Started in User Experience

- LinkedIn

- Obtained Month: February

- Obtained Year: 2021

18. Journey Mapping: Case Study in Action

- LinkedIn

- Obtained Month: February

- Obtained Year: 2021

19. Sheryl Sandberg and Adam Grant on Option B: Building Resilience

- LinkedIn

- Obtained Month: April

- Obtained Year: 2020

20. Professional Scrum Foundations

- ACM Agile

- Obtained Month: March

- Obtained Year: 2019