Jon Kaplan, MBA, is a results-driven customer success executive with extensive experience in global B2B SaaS leadership, including roles in Fortune 500 and startup companies. They have led customer success teams to achieve remarkable retention and growth, including a notable 128% net revenue retention rate in a competitive startup environment. Currently, Jon serves as the Head of Customer Engagement at ORAM Cybersecurity Advisors, where they design and implement scalable customer engagement methodologies. They hold an MBA from Babson College and are pursuing a degree in Technology Management at Wentworth Institute of Technology.
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