Valdrin Daki

Valdrin Daki is an Agile Test Engineer at AKROS AG since July 2022, with prior experience in customer technical support at Quickline AG from February 2021 to July 2022. Daki led a specialized support team at Competence Call Center between February 2018 and December 2020, overseeing support operations and managing schedules. Previous roles included handling complex technical issues for DSL, TV, and VoIP services as a Fachsupport and participating in similar customer support projects for Swisscom. Daki's technical background includes working as an Anlagen- und Apparatebauer at Jenni Energietechnik AG and 4insiders, focusing on steel, stainless steel, and aluminum processing. Military service was completed in the Swiss Army as an infantry soldier. Currently pursuing a diploma in technical computer science with a focus on software development at hftm Höhere Fachschule Technik Mittelland.