Ira Fenta

Ira Fenta is a customer service professional with extensive experience in client interaction and support. Currently employed as a Customer Service Associate at ALAMI since December 2021, Ira handles day-to-day customer interactions through digital channels and manages transaction processing. Previously, Ira served as a Customer Support Specialist at Jubelio, providing guidance on product issues and managing incoming support tickets. At Bukalapak, Ira was involved in customer satisfaction management through live chat and email support, utilizing Zendesk for problem analysis. Ira's background also includes teaching physics, entrepreneurship, and experience as a makeup artist, complemented by a Bachelor's degree in Physical Sciences from Universitas Andalas.