Guillaume P.

Guillaume P. is a seasoned professional with extensive experience in customer care and operations management. Currently serving as a Senior Care Ops Manager at Alan since November 2022, Guillaume was previously the VP of Customer Care at Lydia, contributing to the company's growth as it transitioned into a unicorn. During this tenure, Guillaume focused on enhancing operational performance, user experience, and upsell opportunities. Previous roles include Head of Customer Care at Lydia, Manager at Accenture, Trade Marketing Associate at L'Oréal, and Audit Associate at EY. Academically, Guillaume holds a Master's degree from ESCP Business School, a Master of Science from the University of Wisconsin-Madison, and a Master's in Philosophy from Université Paris-Sorbonne.