Diana Shaw

Diana Shaw has extensive experience in the airline industry, currently serving as the Retired VP of Customer Service at Alaska Airlines since July 2019, and a Vice President of Customer Service at Horizon Air since November 2011. Prior to these roles, Shaw held positions at Alaska Airlines, including Managing Director of Seattle Station Operations and Director of Strategic Planning & Execution. Shaw's educational background includes an Executive MBA from the University of Washington's Michael G. Foster School of Business, a Master's of Science in Project Management from the University of Alaska Anchorage, and a BA in Business Administration with a focus on Marketing from Western Washington University.