Oluwafemi Kayode

Oluwafemi Kayode is an experienced professional in workforce management and operations analysis, currently serving as a Workforce Management Executive at ALAT by Wema since April 2020. In this role, Oluwafemi analyzes interaction data using statistical techniques to enhance contact center management and oversees the Workforce Management team, focusing on capacity planning, forecasting, and real-time monitoring. Prior to this, Oluwafemi worked as an Operations Analyst specializing in chargeback and dispute management, engaging with banks and financial institutions to resolve transaction disputes. Earlier experience includes a position as a Team Lead in Business Management at Yeebia, where Oluwafemi developed strategic plans and led proposal captures. Oluwafemi holds a Bachelor's degree in Banking and Finance from Ekiti State University, earned in 2017.