Sijan Shrestha

Sijan Shrestha is a Customer Experience Manager at AlayaCare ANZ, responsible for overseeing Senior/Customer Experience Agents and collaborating on policies, procedures, and metrics for the Support Team. Sijan has a history of delivering internal and external support training, coaching teams on client interaction risks, and ensuring adherence to service level agreements. Previous roles include Application Support Analyst, providing software support across multiple regions, and positions in sales, IT support, and project coordination, showcasing a diverse skill set in customer service, technical support, and project management. Sijan holds a Master's degree in Information Technology from Charles Sturt University and a Bachelor's degree in Computer Science from the University of Portsmouth.