Alexis Perez is a results-driven operations leader with over 8 years of experience in fintech, specializing in scaling teams, optimizing processes, and delivering measurable impact. They have successfully built and led customer service organizations, implemented AI-driven automation, and enhanced workflows, significantly improving efficiency and reducing costs. Currently, Alexis pursues a specialization in Digital Product Management at the University of Virginia while previously holding key roles at various organizations, including serving as Head of Customer Experience at Relief App and Director of Operations at Albert. Alexis holds a Bachelor’s Degree in Business Management Economics from the University of California, Santa Cruz, and has a strong foundation in data-driven operations and customer trust.
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