Glen Lang is a seasoned professional with extensive experience in service design, customer experience, and operational support. Currently serving as Senior Manager, Service Design + Insights at The Alcohol and Gaming Commission of Ontario since March 2017, Glen focuses on ensuring customer-centric design in service delivery. Previously, Glen held various senior management roles at the Ontario Clean Water Agency from June 2000 to February 2017, including leading teams in compliance management, corporate planning, and communications. With a strong foundation in environmental studies from the University of Waterloo, Glen's career reflects a commitment to continuous improvement and strategic communications within complex organizational environments.
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Alcohol and Gaming Commission of Ontario
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The Alcohol and Gaming Commission of Ontario (AGCO) is a provincial Crown agency reporting to the Ministry of the Attorney General that is responsible for regulating the alcohol, gaming and horse racing sectors and cannabis retail stores in accordance with the principles of honesty and integrity, in the public interest.