Glen Lang is a seasoned professional with extensive experience in service design, customer experience, and operational support. Currently serving as Senior Manager, Service Design + Insights at The Alcohol and Gaming Commission of Ontario since March 2017, Glen focuses on ensuring customer-centric design in service delivery. Previously, Glen held various senior management roles at the Ontario Clean Water Agency from June 2000 to February 2017, including leading teams in compliance management, corporate planning, and communications. With a strong foundation in environmental studies from the University of Waterloo, Glen's career reflects a commitment to continuous improvement and strategic communications within complex organizational environments.
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