Jessica Hanoun

Jessica Hanoun is an experienced professional in customer service and operations management, currently serving as a Supervisor in the Contact Centre Communications and Service Experience Division at the Alcohol and Gaming Commission of Ontario since January 2024. Prior roles include Team Manager for Customer Operations at 407 ETR, where leadership and coaching of a team of 31 representatives were pivotal in achieving service excellence, and Customer Service Manager at Biiibo Inc., overseeing compliance with service guidelines. Additionally, Jessica has held positions such as Client Care Manager & Designer at JAS Signature Baths and Customer Service Team Lead at Juice PLUS+ Canada, focusing on staff performance, customer satisfaction, and operational improvements. Jessica holds a BA (Honours) in Sociology and Criminology from Brock University, completed in 2015.